Advantage Credit, Inc. Benefits from a Remote Workforce Thanks to DocuWare

Requirements: Advantage Credit, Inc., (ACI) provides credit-reporting services to mortgage lenders, brokers, banks, home equity lenders, and others in the mortgage industry. They knew that offering their employees more flexibility would help control turnover. They initially started looking for a phone enhancement system, but given the large amount of paper files and records that each employee needed to have access to, they knew they needed a document management solution as well; one capable of taking paper forms and faxes, and converting them to a digital format that could be reviewed, edited, and faxed, or emailed back to their customers.

Solution: With the help of an Authorized DocuWare Partner, ACI was able to transform itself into a remote business by implementing a Toshiba multi-function copier to capture information and DocuWare to manage and store the digital documents. The company also worked with a third–party telecommunications partner to provide a fax/phone solution. ACI was recreated as a remote business, just as they had envisioned it. "Employees are happy now, they can do their job more effectively, and they don’t want to leave, and that’s a huge benefit," said Don Unger, President of ACI.


Contact us and we can do the same for your organization! Schedule a FREE live demonstration of DocuWare with Christina at 989-496-9247 or email  

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2100 Austin St
Midland, MI 48642