Add a Personal Touch to Your Customer Service
Adding a personal touch to your customer service can help you deftly resolve problems and keep your customers satisfied. Here’s how to make it more personal:

• Prioritize support. Automation is helpful, but impersonal. Your customers want to speak to a human being. Don’t make them jump through hoops to directly reach someone who can help them. Make it easy for them to get a hold of a real, live person, one-on-one, and have their issue resolved personally in a reasonable amount of time. 

• Know your customers. By understanding their needs, you can provide relevant solutions to them in a timely fashion.

• Be empathetic. Good listening skills are essential. Listen to what your customers have to say, and be sure to address their needs.

• Follow up. Make sure customers are satisfied with the resolution of a given problem. They will appreciate that you care whether or not their issue was resolved satisfactorily, and provide you with the opportunity to make things right in the event they weren’t happy.
 
Office Link
34194 Aurora Road #242
Solon, OH 44139
(877) 251-0262
www.officelink-inc.com