Manufacturing Company Cuts Costs and Increases Productivity with DocuWare
Requirements: PEER Bearing Company is a customer-focused bearing manufacturer, delivering valued solutions to a global market. In its US headquarters office, a minimum of three people handled each of the more than 10,000 order-related pieces of paper that were received or faxed each month. Nearly 140 man-hours a week were needed to organize and file the paperwork. The labor costs associated with faxing, filing, and retrieving paper documents, combined with printing and faxing costs, brought the total cost of processing PEER’s orders to $60,000 a year. PEER desperately needed an electronic workflow solution that decreases costs and increased efficiency.

Solution: Using an existing copier to scan paper documents, DocuWare was implemented in parallel with PEER's existing system. Today, no matter how an order is received, either by phone, fax or e-mail, they are all processed electronically and routed to the correct employee via DocuWare. Once a CSR processes an order, they issue a sales order acknowledgment, which is automatically faxed or e-mailed to the customer through DocuWare. The order, sales order acknowledgement and PO are automatically indexed and stored in DocuWare, linking this important information together.
CMC Imaging a div of Com Microfilm
1181 N. Dirksen Pkwy
Springfield, IL 62702